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Ideas for busy places

Practical guides on walk-ins, reservations and running a busy venue, from the Carbonara team.

A host smiling at guests at a busy table
Waitlist6 min read

Why it’s so important to give customers an estimated wait time

Updated July 2025

The wait itself isn’t what drives customers away. Not knowing how long it will be is. What the research says, and how to get wait times right.

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