Your venue’s country
Text message
Every guest message goes by text.
US, Canada, New Zealand, the Netherlands, Switzerland, the Nordics, Poland and others
Guest messaging
Texts guests read.Replies you see.
Carbonara texts every guest, from your waitlist and your reservations, and they can text back. Pay only for what you send.
No contract required
Host screen: Zoe · On my way
On my way, 2 minutes!
What guests get
Every message, at the right moment.
Waitlist, call-ahead and reservations: guests hear from you when it matters, and nothing else.
Waitlist and call-ahead
TEXT MESSAGE · NOW
You’re on the waitlist at Trattoria da Luca: 3rd in line, about 15 minutes.
TEXT MESSAGE · NOW
Hi Zoe, your table at Trattoria da Luca is ready! Please come to the host stand.
Host screen: Zoe · On my way
On my way, 2 minutes!
Reservations
TEXT MESSAGE · NOW
You're booked: table for 4, Thursday at 8pm. We'll remind you before you arrive.
TEXT MESSAGE · THURSDAY
Reminder: your table for 4 tonight at 8pm. Tap to confirm or change.
They can reply. You’ll see it.Guests answer the message they received: “On my way”, “running five minutes late”, “can we sit outside?”. The reply shows on your waitlist or reservation, so the host knows before the guest walks in. You can write back as often as you like.
Cancelations are also messaged: when any reservation is canceled, or for customers who joined the waitlist from Google. Email confirmations and reminders are free and unlimited, on every plan.
The channel your guests already use.
Carbonara picks the channel from your venue’s country, so guests get messages the way they’re used to getting them. Need a different one? Ask us.
WhatsApp, with text as backup
Messages go on WhatsApp. If WhatsApp can’t deliver, a text goes out automatically.
UK, Ireland, Spain, France, Italy, Portugal, Belgium, Germany, Austria, Greece, Malta, Cabo Verde, Jamaica, Australia
WhatsApp only
Messages go on WhatsApp, where guests already are.
Mexico, Brazil, Argentina, Chile, Colombia, Peru, Ecuador, Bolivia, Paraguay, Uruguay, Costa Rica, Dominican Republic, Guatemala, Belize, South Africa
Email too. Confirmations and reminders also go by email. Lots of guests from abroad? We have other ways to reach them, including WhatsApp. Talk to us.
Loud venues
Too loud for a message?
Carbonara can call guests instead: an automatic voice call tells them their table’s ready. It works in every country.
Reliability
Highly reliable.
Messages go through several independent networks.
Language
Your language, or English.
Messages go out in your venue’s language or in English.
No contract required.
No booking fees and nothing to sign. Pay monthly and change your plan whenever you like.
Messaging questions
No. Messages arrive by text, so there’s nothing to install.
Yes. Replies show in your inbox, and also on the individual customer in the waitlist or reservation book, and you can write back. For WhatsApp, you can send your own custom messages once a guest has replied.
It depends on your venue’s country: text, WhatsApp with a text as backup, or WhatsApp. Ask us if you need a different one.
You can adjust the wording of your text messages. WhatsApp messages use fixed templates.
Your venue’s language or English.
It depends on the country and the channel. See the table above; you buy credits in the Manager Portal.
Unused credits stay valid for two years from the day you buy them.
No. Email confirmations and reminders are free and unlimited, on every plan.
Carbonara can call guests instead, in any country. Outside the US and Canada calls cost more, so check the prices above.
Your table’s ready. They’ll know.
Get started in less than five minutes. Pay only for the messages you send.
Your team works in their own language.