If you go are in Liverpool, you can’t miss Maggie Fu, the family-owned Asian Street Food restaurant, welcoming all crowds looking to share a moment with their friends and loved ones while enjoying a variety of dishes. Maggie Fu welcomes all crowds… and all crowds go, seating around 700 covers each week before the pandemic. We had the pleasure to speak with Lauren, the manager, about their experience using Carbonara App.
Before using the app, Lauren tells us they were working with pen and paper. They would take names and guests would wait outside in line. The restaurant was constantly overcrowded, with people waiting around the restaurant. It was a hassle to find customers. Just two guests signing up with the same name was enough for the workflow to go all work and no flow.
“We needed a system. This app had all the features we were looking for,” says Lauren when asked why they picked Carbonara. The fact that everyone can work on their phone was a game changer for the staff at Maggie Fu. No need to check the line at the door or get updates from the front-of-house. Everyone can be informed just by checking their phone. In fact, using the app had reduced their total work by 10%.
One of Maggie Fu’s most used features are SMS notifications and built-in text messages, because they provide easy communication between the guests and the restaurant. The fact that guests in the queue can text the staff while they wait to ask about their table shows great organization, builds trust and ultimately gives customers confidence that they will soon be accommodated. In fact, customers at Maggie Fu were pleased to be able to stay in contact with the staff about their table while having a drink at the bar next door. Giving guests more freedom makes the wait less of a burden.
2020 was harsh for the restaurant industry. Covid Regulations in England included having to take the customers information. Lauren states that with Carbonara’s Customer Tracking feature it was easy for them to keep compliant, as required customer tracking information was recorded in the Carbonara system.