After a day of shopping in Verona, who would not want to have a delicious Neapolitan-style pizza or enjoy the excellent Italian cuisine?
If you’ve been to the Adigeo Shopping Centre in Verona, you will surely know Don Peppe.
A pizzeria/restaurant with Mediterranean flavors that will make your lunch (or dinner, in better times) an unforgettable moment.
Don Peppe Verona has been a popular restaurant since the mall opened in March 2017. The restaurant’s manager, Giovanni, told us that before the pandemic they managed to serve around 500 covers a day, between lunch and dinner. Obviously, there were some busier days – especially on the weekends – when they could even reach 600 covers, and other days that were a little quieter.
Summary — What’s Inside:
Having a restaurant in a shopping mall requires speed beyond normal standards. In normal times, they could seat up to 85 people, so on average there were three shifts in the dining room. Obviously, most of the customers had to wait before they could try one of their delicious dishes, and they had to queue outside in the middle of the mall.
Before using the Carbonara App, our friends at Don Peppe took the name of the person who wanted to be seated. The guest waited in line outside the restaurant, and there was no way to leave or to walk around the mall while waiting.
Moreover, as Giovanni told us, nobody likes to wait. That’s why Giovanni was looking for a service that could help his team manage the waiting list quickly. And that’s exactly how he decided to try out the Carbonara App.
Since the staff of Don Peppe in Verona started using the Carbonara app, “we had fewer things to think about”, said Giovanni. The difference for us was made by the ability to type in the customer’s name and phone number without using pen and paper, and the fact that we can send SMS to our guests. Today, customers can leave their contact details and walk around the mall, without having to wait outside. They know that they will receive a text message when the table is ready and their turn has arrived. For Don Peppe, the possibility of being able to assign a table to the person on the waiting list is also an element that has made the service fast and efficient, even more than before.
For Don Peppe, the possibility of assigning a table to the person on the waiting list is also an element that has made the service fast and efficient, even more than before. “Now we no longer need a person at the door to manage the waiting list. The Carbonara app eliminated the queue”. With the old system, Don Peppe also had 50 people outside waiting for a table, now with the app they have the same number of people in the queue, but virtually. So even the customers can freely decide where to wait for their turn.
When the customers ask you to use the app, you understand that the service is efficient and functional. We are often worried about changes and how customers will react to them; but when the change brings improvements and efficiency, we shouldn’t worry too much!
Download Carbonara App: create a digital waitlist for your restaurant. Simple, free and fast.