This page explains how to delete an account in Carbonara App for Restaurants (Carbonara Manager), published on Google Play and the App Store by Carbonara, Inc.
Delete your account in the app
- Open Carbonara App for Restaurants and sign in.
- Go to Settings › About › Delete account.
- Confirm Delete account.
What this deletes depends on your login:
- If you own the restaurant account, the restaurant account is closed. Your login and the logins of everyone on your team stop working straight away.
- If you were invited to a restaurant's team, only your own login is deleted. You leave the team, and nothing in the restaurant's account is deleted.
Request deletion without the app
If you no longer have the app, email [email protected] from the address you use to sign in, with the subject “Delete my account” and the name of your restaurant. Only the owner of the restaurant account can ask us to close it; a request from a team member deletes only that member's login. We may ask you to confirm your identity, and we respond within 30 days.
What is deleted
When a restaurant account is closed:
- The logins of the owner and of every team member, straight away.
- The names and email addresses of the owner and the team, pending invitations and the records of your devices, including their notification tokens.
- The restaurant no longer appears in the app or on online booking pages.
- Within 90 days, the guest records from past bookings and waiting lists are irreversibly anonymised: guest names, contact details, notes and message content are removed.
When a team member deletes their login, their login and their name, email address and phone number on the team are deleted. The restaurant's bookings, guests and settings stay as they are.
What is kept, and for how long
- Anonymised records of past bookings and waiting lists, which no longer identify any guest, are kept for statistics.
- Subscription and billing records are kept for as long as tax and accounting rules require.
- Marketing opt-out lists are kept so we can keep honouring an opt-out.
Some information may be kept for as long as strictly necessary for security, fraud prevention and legal obligations. Backups are overwritten on their normal cycle.
Cancelling a subscription does not delete the account
Cancelling a subscription moves the restaurant to the Free plan. The account and its guest records stay, so you can come back to them. To delete them, delete the account as described above.
Delete some of your data without deleting your account
You can ask us to delete some or all of your data and keep your account. Email [email protected] from the address you use to sign in, with the subject “Delete my data”, and tell us what you want deleted: for example guest records, messages, feedback responses or floor plan images. We may ask you to confirm your identity, and we respond within 30 days.
If you are a guest of a restaurant that uses Carbonara, send your request to the restaurant or to us. We pass it on to the restaurant and help it respond.
Full details are in our Privacy Policy and in section 3 of our Terms of Use.