The owners of Barrels have one goal: Serve the best Burgers in the best atmosphere in Stockholm. It turns out that they succeeded and are now running three locations in the city.
That didn’t stop them from still having queues of hungry people waiting for a table to savour their tasty Swedish beef burgers and local beer. In addition to the quality burgers that make people come back to Barrels, the team works hard to create an inviting and welcoming atmosphere to make guests feel right at home.
Johan, manager of Barrels City, started using Carbonara App to manage long queues. He shares his experience.
Before using the app, the team was using a paper waitlist to manage the queue. It was a hassle to handwrite everything. During busy hours, information could easily be lost, and getting a hold of customers was very time-consuming. When they started using the app in 2020, managing queues got a lot easier.
“Before I had to remember everything, now I can track everything on my phone,” explains Johan. The fact that the whole team can have access to the waitlist on their phone makes the workflow less stressful. It’s faster and permits everyone to be up to date with what is happening without having to physically go back to the front door to check the one paper waitlist. If you forget something, it’s not a problem anymore because the information is saved and in your pocket.
SMS waitlist texts made a real difference for Johan. He was able to communicate with his guests without having to look for them or call them on the phone, which reduced his workflow, giving him more time to attend to seating guests. When we asked him how his guests reacted to waitlist texts, he stated that people go with it and text too. It’s practical, it’s useful, it makes sense.
These were the words Johan chose to summarize his experience using Carbonara App: “it’s a simple tool that helps a lot. It offers functionalities that can really improve the workflow.”